Xerox Direct 1-Year On-Site Service Agreement - E7345SAP
- Service in your home or office.
- Guaranteed 6 hours response time on all service calls.
- Service by Xerox authorized dealers.
- No deductible -- parts and labor included.
- No limit to the number of service calls.
1. Maintenance Agreement charges are payable in advance at the Annual Rate and on the Annual Payment Date. This Agreement shall become effective when we receives payment of the yearly charge specified.
2. We shall provide all service calls necessary to maintain equipment in good and proper working condition within the operating guidelines provided by the manufacturer. All service will be provided during normal working hours (8:30-5:30, Monday-Friday). Exceptions shall be noted under Special provisions.
3. This contract includes all parts determined to be defective or replaceable due to normal wear and tear as noted in Paragraph 4. This contract includes all consumable such as toner, developer, drum, imaging unit and fuser unit.
4. This Agreement shall not apply to repairs made necessary by accident, customer error, misuse, abuse, neglect, theft, riot, vandalism, electrical power failure, fire, water or other casualty or any repairs made by other service personnel due to the foregoing shall be borne by the Customer.
5. Toner spill is considered an act of negligence and is not covered under this contract, except once per year if you are purchasing our supplies. Any toner spill after that will need a regular service call and the customer will be charged accordingly.
6. We shall not be responsible for delays or inability to service or inspect caused directly or indirectly by strikes, accidents, embargoes, acts of God, credit hold for invoices over 30 days or any other event beyond its control. The Agreement is not transferable to a third party.
7. We reserves the right to cancel this Agreement if the supplies used in the above equipment are not purchased from us. Exceptions shall be noted under Special Provisions. We will match your current prices.
8. This contract does not cover any software incompatibility. Customer is required to contact their IT person or call the manufacturer for any software inquiries .
9. This Agreement constitutes the entire Agreement between the Customer and our company with respect to furnishing of service. The foregoing terms and conditions shall prevail not withstanding any variance with the terms and conditions of any order submitted by the Customer in respect with our service.
10. This Agreement shall not cover use of the equipment under other than normal operating conditions or outside of normal design capacities (to be determined by our service department) except as noted under Special Provisions.
11. This Agreement shall be automatically renewed upon payment by the Customer of the amount for such period at the rate in effect at the time of renewal. This Agreement may be terminated by either party at any time by ten (10) days' written notice. and if so terminated. the Customer's obligation to Pay all charges which have accrued shall service any termination of the Agreement.
Onsite Service
Following your purchase, JTF will assign an authorized service partner in your area to your account. Your service calls are processed and dispatched in just minutes after they are received, thus minimizing your downtimes. All service partners are authorized, factory trained and 100% endorsed by JTF Network Partners, with over 600 service dealers nationwide*
Same Day Onsite Service:
Same Day Service is provided at your business or home during the contracted Maintenance period.
Exceptions:
1) Your offices are 40 miles away from the closest service providers.
2) Service in HI, AK & PR.
Convenient Assistance:
Having device issues?
Experts are here 8am -6pm weekly to help solve your technical problems.
Fast, free replacements:
If we can’t fix your printer, we’ll try to replace it by the next business day.
No hidden fees:
Parts and labor, replacements, even return shipping — it’s all covered by your JTF Warranty.
Optional extra coverage:
Additional coverage to include supplies are available for purchase.
No Expert Install
$199.00 Expert Install
Installation Service for equipment includes the following:
JTF will schedule an appointment with one person per site. Unless otherwise requested and/or scheduled, the standard practice is to start all installation services within one week the delivery of the hardware to the customer’s location.
Unpacking: JTF will inventory the shipment against the packing list, unpack and install all delivered products.
Setup/Installation: JTF will physically assemble, connect peripherals, network cables, and power cords that were purchased from JTF.
a. This service provides installation of drivers on a single PC workstation (not server), network setup, including the programming of the IP address and network settings and verification of the network functionality, wireless connection setup and verification of the functionality over the Internet.
b. For configuration networking, the Customer can choose between automatic configuration using BOOTCP or Dynamic Host Configuration Protocol (DHCP), or manual configuration with IP address, default gateway, and subnet mask.
c. For multifunction products, the service provides setup of the ‘send to email configuration’ and configuration of the SMTP or LDAP.
d. This service provides the Customer-identified key operator with a basic overview on how to install consumables, plus explanations of basic features and functionality such as drivers, control panel features, embedded Web server, and alerts.
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